Terms & Conditions
Terms & Conditions
A deposit is required for all cake orders and is non-refundable. For wedding orders,
a £50 deposit secures your date and a 30% deposit is applicable for all other orders.
Please note orders and dates are not secured until a deposit is taken.
For wedding and large celebration cakes, 50% of the final cost is required 12
weeks before the delivery/collection date with the balance due 2 weeks before.
For all other cakes, the final payment due 1 week before the delivery/collection
date or on the day if paying by cash.
Payment may be made by:-
· Bank Transfer
· Cash or Postal Order
· Cheque - please make payable to: Jackie Kimber
· Paypal (3.75% surcharge)
Please make all cheques payable to: Jackie Kimber
3. Alteration to Orders
Any alteration to the original order will be confirmed in writing and may be
subject to an additional charge. Late amendments to orders are often possible and
every effort will be made to accommodate changes but this cannot be guaranteed.
4. Cancellation of Orders
In the event of cancellation by the Client, booking deposits paid will be retained and work
already completed with be charged.
In the unlikely event of 'Cake Expectations' being unable to supply your cake due to
extenuating circumstances, all payments will be refunded in full and no further
compensation will be given.
5. Non-edible Items
Some cakes will include non-edible items and these will be made clear in writing
when the cake is delivered or collected.
Such items include:-
* dowels inserted into cakes for support
* wires, for example in sugar flower arrangements
* posy pics
* decorative items with food grade glitter (please note that this glitter is food safe and
non-toxic but not recommended for consumption)
6. Storage of Cakes
Cakes do not require refrigerating and are to be stored in a cool, damp-free
environment out of direct sunlight. Cake Expectations will not be held responsible
for cakes stored or displayed in poor conditions. All cakes for keeping should be
covered well with foodwrap after cutting to prevent the cake from drying out.
Customers will be advised of the 'best before' eating date on delivery/collection.